Cigna Private Health Insurance for Mental Health Treatment

Can I use my Cigna Private Health Insurance for therapy sessions?

Yes, Cigna provides excellent cover for mental health treatment, and we are registered with them.

Paying with Cigna Health Insurance – Where do I start?

Fortunately there 3 simple steps to follow

1. Start by contacting us to discuss your needs and select the right specialist for you.

2. Call Cigna with the specialist’s name. Cigna will then approve your claim and issue you an authorisation code.

3. Share your Cigna membership number & authorisation code with us and your treatment can start.

A Recent Testimonial

“The British CBT & Counselling Service were not the first people I went to for counselling. In fact I went to two other counsellors in Clapham first. However CBT with these guys was the only type of counselling that worked for me.”
Rosie - Clapham

Cigna Insurance Frequently Asked Questions

I’ve started therapy but am not sure how many appointments Cigna have approved?
A quick call to Cigna will confirm the number approved. Typically, Cigna approve an initial amount, for example twelve sessions, and then ask for a report update from your therapist once these have been held.

I’ve used my approved Cigna appointments but don’t feel ready to end therapy, what should I do?
Call us to discuss this. We can prepare a report for Cigna which explains why we feel more sessions are required for you and submit it to them on your behalf.

Will Cigna cover the full cost of my treatment?
Yes, is the usual answer, however, it’s always best to double check as each policy is different. Please call or email us to check.

Is there an excess on my account with Cigna?
Policies can have a small excess of £50 to £100. You can check this on your policy documents or by calling Cigna.

I’ve started seeing a therapist not in your team, can I change my cover from them to see one of your specialists?
Yes. You have full control over your policy and whom you see. As per the instructions about seeing a new therapist above, a quick call to Cigna with the new therapists details is all that’s needed to change.

I’ve had some sessions with one of your therapists but it doesn’t feel like the right match, can I change?
Yes, we will do everything possible to ensure we understand the issues with the current therapist and make sure this does not happen again.

I’ve used all of my available Cigna cover but will still like to continue with sessions, is this possible?
It is possible to continue with self-funded sessions. Please see our Fees Page for details of the costs or contact us to discuss.

My marriage is in trouble, will Cigna cover this?
Yes, we specialise in relationship counselling and your Cigna insurance policy will cover these sessions.

I want to get help for my child, can I use my Cigna policy to see someone?
Yes, a large part of the work we do is with children and families. Cigna provide high quality cover for Child, Adolescent, or family therapy.

I have a Cigna policy from my work, do I have to inform my employer If I use it for mental health treatment?
No. All our services are completely confidential and neither Cigna or ourselves will share any details of your treatment.

Will my GP know if I use my Cigna private health cover with you?
No. Private therapy and counselling sits outside of your medical records and no information is shared with your GP.

Do I need to see a Psychiatrist to have my treatment approved?
No. You self-refer, and no Psychiatrist intervention is required.